Consider Saying “No” In a More Effective Way
Many people are so uncomfortable responding to a question with the answer “No”, that they immediately feel the need to provide a monologue defending their response. Actually, the word “No” is a perfectly acceptable word that’s powerful enough to stand on its own.
When you must deliver a “No” response, consider what you can do in place of the requested action or service. This avoids defending the response and immediately positions you as an honest individual wanting to be supportive by offering a counter-proposal of alternate action.
Telling a person what you can do as opposed to simply saying “No” is a much more effective communication tool that will win you points and positively influence those around you.
