“WOW! Not only are you a wonderful leadership development facilitator, but you are an outstanding and entertaining magician who makes the leadership message memorable.”
Dr. Jane Millar, Executive Director
Northern Community Mediation, Petoskey, MI
Rotary International Leadership Development Zone Institute, Chicago, IL
“I wanted to send a quick note to you expressing my thanks and appreciation for your superb efforts at the recently completed Zone meetings. I do not believe it would go too far to say it had a “magical” impact. I very much look forward to working with you again next year.”
John Reyes, Attorney
Buckingham, Doolittle & Burroughs LLC, Akron, OH
Rotary International Leadership Development Zone Institute, Chicago, IL
“Thank you so much for the amazing training sessions. I learned a lot from your leadership and feel more empowered as a result.”
Dan Morgan
State Farm Insurance, Canton, OH
Rotary International Leadership Development Zone Institute, Chicago, IL
“It was a privilege to be with you. The week was super fantastic. You are a gifted communicator and it was a joy to learn from you.”
Charles Shumate
Church Builders Plus, Anderson IN
Rotary International Leadership Development Zone Institute, Chicago, IL
“I just wanted to let you know I enjoyed your presentation and took away some really great points to ponder, oh and yes some of these points I will need to implement.”
Ann Marie St. George, CPC
Cooperative Funeral Fund Inc., Madison, CT
Finger Lakes Funeral Directors Association Annual Convention in Watkins Glen, NY
“At our Rotary 21b-27 Zone Institute in Austin TX, you provided the Governors with a plan for successful leadership vision and member engagement. My high expectations were exceeded in every phase of your program by capturing the attention of the audience with a message that had meaning and purpose with a call-to-action. Thanks for an outstanding presentation.”
Andy Smallwood, Director and Treasurer
Rotary International, Austin, TX
“Thanks so much for your wonderful workshop this past Wednesday! The Career Conference was our most successful ever with over 1400 attendees and the workshop attendance was great. Feedback was awesome! Again, thank you for adding an enhanced component to the event.”
Ann Marie Walker, Workshop Specialist/5 Steps Campaign Team Leader
RochesterWorks! Career Center, Rochester, NY
“Thank you for your fabulous presentation at Monroe Community College Career Conference yesterday! I truly enjoyed both the practical content and the delivery propelled by some inspiring magic! Your seasoned leadership in multiple areas is role modeling.”
Mike Ponomarev, Business & Process Analyst/Project Manager
International Institute of Business Analysis (IIBA), Rochester, NY
“Not only was your program beneficial to our organization, but it provided me with inspiring knowledge and information allowing me to better help my family deal with the emotional transition of my father’s Alzheimer’s health situation. This is a ‘New Normal’ for us. My family and I thank you so very much!”
Respondent’s name confidentially withheld by request
Feedback from a participant at a presentation of the “Welcome to the New Normal” program
“The training was extremely effective and contained great material to remind us about delivering our best possible customer service. You were passionate and knowledgeable about the topic of customer service. This was really good stuff. The presentation was energetic, fast moving and the magic was great! Keep inspiring your audiences to be their best!”
Tammie Darcy, Tax Collector
Town of New Lebanon, Columbia County NY
“I attended the training session that you gave here in the fall and was impressed with the presentation. It is amazing to me after 37 years in customer service that you really can learn something new. We’ll be bringing you back to present the program to all of our volunteers and ushers. Thank you!”
Tom Clark, Front of House Manager
Geva Theatre Center, Rochester, NY
“Your presentation to our Association was a huge success. You did a superb job of customizing your presentation to fit with the types of experiences we deal with every day. The messages you shared on building true trust and developing a clear vision of our future were inspirational. Outstanding job! Thank you.”
Patricia Anthony, President
Monroe County Town Clerks, Tax Receivers & Collectors Association, Rochester, NY
“Thank you for an excellent presentation at our annual company meeting. Employees said it was the best safety meeting ever! Thank you again for making our meeting a huge success. “
Tom Leyden, VP
Babcock Enterprises, Dansville, NY
“Thank you for your incredible presentation at our Managers Event. Your creative approach and attention to detail made the event not only informative, but fun. It was perfect!”
Lisa Stack-Lee
Paramount Pictures Entertainment, Hollywood, CA
“I was very impressed how you geared your program toward our organization. Your great communication skills engaged and held the attention of all our attendees. Well done!”
Michele Zilgme, Receiver of Taxes
New York State Tax Receivers Conference, Albany, NY
“Thank you for your program at our Staff Appreciation Day. The way you incorporated what we do everyday was not only appropriate, but extremely genuine.”
T. Michael, Manager
Mary Cariola Children’s Center, Rochester, NY
“I can’t say THANK YOU enough for your presentation that our hotel property participated in yesterday afternoon. It was absolutely phenomenal. Your “Magical” ability to engage and interact with the participants was fantastic. The feedback and “Buzz” that the staff is sharing has been so positive.”
Nancy Sweazy, Director of Sales
Hampton Inn North, Rochester, NY
“Several attendees mentioned what a fabulous job you did! One in particular, a former Disney Intern, said … ‘on par with Disney Training’. That’s high praise. Thanks!“
Mark McCabe, Director of Sales
DoubleTree Hotel, Rochester, NY
“I feel this customer service training can teach everyone that you really can make a difference, whether you work for a 5-Star hotel or a fast-food restaurant. Bill was able to grab my attention and hold on to it while giving valuable information. It was GREAT!”
Michelle Hartleben, Leasing Consultant
Tri City Rentals, Rochester, NY
